What to do in case of Complaints? 

At DDTT Digital Technology LTD we believe that if a customer wishes to make a complaint or register concern they should be able to do that quickly and easily.

The purpose of this policy is to ensure that any customer who wishes to complain about the service they receive understands how to do so, how quickly that complaint will be investigated and the timescales for receiving a resolution.

What to do in case of Oral Complaint?

We will use our Listening First value to ensure we treat all complaints with the seriousness they deserve.

• Oral complaints should be addressed to your account manager, who will follow these three stages to resolve the complaint:
• Understand the complaint – obtain details from the customer ensuring they have all the details before progressing to the next stage within two working days of the initial complaint.
• Investigate – Speak with other team members, review correspondence
• Response – Provide a response on what happened and how the issue will be resolved within 14 days of the initial complaint.
• Escalation – we would hope that the complaint can be resolved through open and honest communication at an early stage. Should this not be the case the matter can be escalated to the Customer Success Manager in the form of a written complaint.

What to do in case of Written Complaint?

A written complaint should be done via the contact form in our website https://digi-tech.me 

The complaint will be handled by a member of the team who has not been involved with the delivery of work to the customer and will provide you with a written response on what happened and how the issue will be resolved within 14 days of the complaint.